Cancellations & Refunds Policy
About this Policy
I value the time, energy, and preparation dedicated to each Akashic Record session. If you need to reschedule or cancel your appointment, please provide as much notice as possible so the energetic space for this work can be respectfully held.
Cancellation Windows
48 HOUR NOTICE
EARLY CANCELLATION
Receive a full credit toward a future session, or reschedule at no charge.
WITHIN 48 HOURS
LATE CANCELLATION
Non-refundable. One reschedule permitted at my discretion.
NO SHOW
MISSED SESSION
Non-refundable.
Cannot be rescheduled.
Refunds
Refund Availability:
Refunds are not provided for cancellations. Credits are issued as outlined in the cancellation windows above and may be applied toward any future session. Refunds are not provided based on session content or outcomes.
Unexpected circumstances & practitioner cancellations
Life Happens:
I understand that life is unpredictable. Please reach out if something unexpected arises — I am always happy to find a solution that honors us both.
If I Need to Cancel:
I must be in good health and fully present to serve as a clear conduit for your Record Keepers and guides, holding space with the care and intention your session deserves. If I need to cancel due to illness or emergency, your session will be rescheduled within 10 business days at no charge.
By proceeding with your session, you confirm you've read and agree to these terms.
Thank you for honoring this policy and respecting the energetic exchange of this work.
With gratitude,
Susan